BrightSource is committed to providing outstanding customer service. We will gladly refund your purchase price or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that:
- Have not been used
- Have been purchase from our website
- Are in their original packaging and properly packaged to avoid damage
- Include all parts, hardware or instructions
- Are not custom, special orders or open box clearance items
- The return is accompanied by the Return Authorization # we issue on an approved return. (Supplied RGA# needs to be visibly displayed on the return packaging to be received by warranty department. All returns with no RGA# displayed on package will be refused.)
For items meeting these criteria, we will refund the purchase price of the returned items minus the outbound freight, plus a restocking fee of 15%. We reserve the right to waive the restocking fee at our discretion.
To return an item please give us a call at 855-954- 4487 or use contact us to receive a Returned Goods Authorization (RGA) number.